If the laptop was licensed for 8/8.1 Pro there should be a Windows Pro sticker on it or was one. If it was 8/8.1 Pro there is actually a privilege to downgrade to Windows 7 Pro. There is only a Windows 8/8.1 Key Code embedded in the BIOS if the unit shipped licensed for either of those OS'es. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.The OTP changes every 30 seconds and is indicated by the timer wheel to the right. In the meantime, you can manually grant access by opening OneLogin protect and tapping Tap to unlock to view and enter your OTP. If you're still not receiving push notifications, contact your administrator about possible network issues preventing communication between your account and OneLogin Protect app. If you're still not receiving push notifications after this time, ensure that OneLogin Protect notifications are set up by going to Settings and turning on Allow Notifications. When your device is first added as a factor, the push notification connection may take a few hours to complete. I'm not receiving push notifications on my phone or tablet. On your other device, click Can't scan the code? and verify that iPhone & Android is selected in the dropdown menu.Įnter the displayed Activation Code into the mobile app and resume configuration. On your mobile device, tap Enter code instead.If you're still unable to scan the code, you can enter it manually: From the app menu, tap Settings and toggle Camera on. Troubleshooting I can't scan the QR code to add OneLogin.Įnsure that OneLogin Protect can access your camera. Follow the prompts on your screen, then click Remove to confirm you want to remove OneLogin Protect. If your admin has required MFA, you may be prompted to choose or create a new primary factor. Open the menu to the right of OneLogin Protect and click Remove. Return to Security Factors in your OneLogin Portal.Follow these steps to fully remove OneLogin Protect from your authentication factors. You may still receive push notifications if the device remains registered and is the default factor. After authenticating your information, Protect will restore your backed up data.ĭeleting an account from the device will not disable the account. Scan the QR code from your saved Recovery Kit, or tap Enter code instead to manually enter your Secret Key.Įnter the email and master password you created when configuring your backup and tap RESTORE. Swipe right to view the menu and tap Restore. Open OneLogin Protect on your iOS device. A new code must be generated in order to create backups for this account again the future. Your saved codes can now be deleted from anywhere you've stored them and will no longer work to restore your backup. Open OneLogin Protect, go to your Backup menu, and tap DISABLE BACKUP.Ī warning appears, confirming that you want to remove all existing backups and permanently disable any previously generated QR codes for this backup. When complete, the Last Updated date changes to reflect your current backup. Tap BACKUP NOW to immediately create a manual backup.Ī confirmation appears at the bottom of your screen to display when your backup is in progress and has been completed. The Last Updated date shows you how recently your accounts were automatically backed up. Open OneLogin Protect and go to your Backup menu. Be sure that you keep it in a secure location that only you have access to. Additionally, anyone with this information may be able to access your OneLogin account and all secure accounts you have connected to it. If you lose them, you will lose access to this backup and will need to create a new backup using a new email address and master password. Warning: The master password and QR code are required to access your backup in the future.
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